FAQ's

 

If your question isn't answered here please feel free to contact us or call (08) 72883199

 

MENU

What is the meal size?

Our meals range in size from 300g to a generous 400g. 

What oils do you use in cooking?

We use olive oil, coconut oil, sesame oil and peanut oil.

DELIVERY

How does delivery work?

We deliver each Friday throughout the day. Your order will be delivered in a styrofoam box. This will keep the items frozen for up to four hours. If you are not home at the time of delivery, we will leave your order on your front porch. The day before delivery, you will receive notification of a time frame that we will be delivering your order in. We are only able to provide an approximate time frame (within a three hour window).

***We like to re-use eskys. We appreciate you leaving the empty one out for us :) ***

How much is delivery?

Free delivery applies to selected areas only (McLaren Vale and neighboring suburbs). A delivery fee will be applied to our other delivery locations.

(7 meal minimum purchase applies)

Where do you deliver?

Please see our Delivery Areas page which is updated when we expand into new areas.

If you would like Hot Vegan Gourmet to deliver to your suburb (and its not currently listed) please let us know on the Contact Us page. 

ORDERING

My order is wrong or I didn't receive what I ordered?

If there are any issues with your order please contact us or call (08) 72883199.

**Please note that ingredients listed on our products may vary slightly from time to time depending on availability. Some seasonal ingredients, at times, will be substituted with a similar ingredient. 

Is there a minimum order?

Yes there is a minimum order of 7 meals (any combination)

When do I have to order by?

All orders received by Tuesday midnight will be delivered on Friday. Orders after Tuesday midnight will be delivered Friday of the following week.

PAYMENTS

What payment options are available?

We accept all major credit cards and paypal.